NHTSA Complaint #11422861 — 2017 JEEP GRAND CHEROKEE

One morning when I turned on my Jeep Grand Cherokee the PRNDL did not light up and the car said "Service Shifter" but the warning would go away after a few seconds. I took the car to a Jeep dealership and after 6 hours they told me the PRNDL needed to be replaced but the car was perfectly safe to drive. I waited 3 weeks for the part to arrive, and was told they'd replace the PRNDL and it would be covered by my extended warranty. I waited 5 hours at the dealership to be told once they replaced the part that the car would not move out of park. I then got a call telling me the entire shifter would need to be replaced and would not be covered under warranty. There was no actual issue with my vehicle before I dropped it off at the dealership. The car was shifting between park, drive, neutral, reverse without any issues. They also told me they would try to put the old part back on to see if it was a faulty part. They quoted me $617 for a part that before today I did not need. This is absolutely ridiculous as there are multiple forums and feeds online about Jeep Grand Cherokees having this issue. This needs to be a recall and covered by the Jeep dealership.