NHTSA Complaint #11422699 — 2019 JEEP COMPASS

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11422699
Vehicle 2019 JEEP COMPASS
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the Auto Stop/Start is not working, then it will say "Stop Safely, Vehicle Will Shut Down Soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states MOPAR/Jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the Tappan Zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life.

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