NHTSA Complaint #11422699 — 2019 JEEP COMPASS
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11422699 |
| Vehicle | 2019 JEEP COMPASS |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the Auto Stop/Start is not working, then it will say "Stop Safely, Vehicle Will Shut Down Soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states MOPAR/Jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the Tappan Zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life.
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