NHTSA Complaint #11422651 — 2021 TESLA MODEL X

Since my delivery date of 12/4/2020 I have had four different times where both of the screens on my Tesla Model X have gone blank. On two of the occasions the vehicle was parked but on two other occasions the vehicle was being operated at highway speeds on the highway. I have also experienced partial software downloads from Tesla twice. It is very discomforting to be traveling an interstate highway at 75 mph and have all the screens that display information necessary to operate your vehicle go blank. I have had one mobile technician look at the incomplete software download issue on 2/11/2021 state that maybe a new CPU/MCU needs to be installed. There are other posts at : https://hiride.com/tesla-fix-black-touchscreen/ that show similar touchscreen issues. With my latest Service trip on 6/22 - 6/24/2021 the San Antonio, TX Service Center was "unable" to recreate the problem and their diagnostics didn't show any issues. However just 3 days after I picked up the vehicle had the blank screens issue showed back up. Since Tesla service is exclusive to Tesla I cannot get a "second opinion" on the issue. And Tesla seems to believe this is a non-issue and a minor inconvenience that "just happens from time to time." "Nothing to worry about." I on the other hand consider this a safety issue. Please help by looking in to this problem and helping other Tesla owners to get this resolved.