NHTSA Complaint #11422392 — 2014 CHRYSLER TOWN AND COUNTRY

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11422392
Vehicle	2014 CHRYSLER TOWN AND COUNTRY
Component	AIR BAGS
Date of Incident	June 25, 2021
Date Filed	June 26, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.

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