NHTSA Complaint #11422239 — 2018 TESLA MODEL 3

Computer Box, chip or BRAIN OF THE CAR THAT CONTROLS EVERYTHING. We bought the car in palm spring Tesla Brand New & paid in full amt.. After 5 MONTHS, GLITCH & BLACK SCREEN IS ONE OF THE MANY PROBLEMS. I brought my car to Tesla & told then personally the GLITCH & BLACK SCREEN problem & they said they will RECORD IT IN THEIR SYSTEM. THIS HAPPENED SEVERAL TIMES WITHIN 2YRS OWNING THE CAR. Every time I brought my car to Tesla I always tell TESLA TO CHECK THE BLACK SCREEN & GLITCHING that always happen. All they said IT'S A MINOR PROBLEM JUST REBOOT IT. Sometimes the car SHUTOFF AUTOMATICALLY WITHOUT A WARNING & COME BACK AFTER 10 MINS. TWICE HAPPENED WHEN I WAS DRIVING HIGHWAY 10 IN CA THE CAR SHUTOFF & ALL WENT GONE, NO HAZARD LIGHT, NO LEFT & RIGHT TURN SIGNAL LIGHT, NO BREAK LIGHT, NO HEADLIGHT & BLACK SCREEN APPEARED, MORE.ON JUNE 21, 2021 IT HAPPENED AGAIN WHILE I WAS DRIVING. I was SCARED & I drove my car to the nearest service center in Rancho Cucamonga when it happened. They checked the car & THE PROBLEM WAS COMPUTER OF THE CAR. They told me my car was over 50K MILES & is out of warranty & I have to PAY OUT of POCKET. They told me my car history DOESN'T show record in their system reporting black screen or glitch & they WANT AT LEAST AN EVIDENCE that I SUBMITTED A REPORT to Tesla. I looked at my phone & I FOUND AN EVIDENCE WITH A VIDEO REPORTING TO TESLA BY EMAIL. After they saw STILL DENYING ALWAYS GIVING ME THE RUN AROUND. UNTIL THE MANAGER IN RANCHO CUCAMONGA TOLD ME IF I WILL NOT AGREE TO FIX MY CAR AND PAY OUT OF POCKET, THEY WILL RELEASE THE CAR WITHOUT FIXING IT & THEY WILL TAKE BACK MY RENTAL CAR. HAVING ME DRIVE MY CAR TO HOME WITHOUT BREAK LIGHT,.HEADLIGHT, TURN SIGNAL LIGHTS, HAZARD LIGHT, BLACK SCREEN & MORE. TESLA PALM SPRING DENIED & Rancho Cucamonga WILL NOT FIX IF I WILL NOT PAY OUT OF POCKET. EVEN MY BUG REPORT THEY TOLD ME THEY DIDN'T SEE MY REPORT. I HAVE NO CHOICE, I ended up paying $2k plus to fix the computer box that controls the car.