NHTSA Complaint #11422210 — 2005 FORD MUSTANG

Brought the vehicle in for airbag replacement. Made an appointment ahead of time. Left the car over night. Contacted the service dept the next day and they told me the repair was done. I went in and was handed the keys and paperwork and told it was done. I kept getting recall notices from Ford, so I contacted them to let them know the airbags had been replaced. They insisted I never brought the car in, but I have the paperwork. Upon going over the details with Ford during the first phone call. Only one airbag had been replaced, and they gave the car back to me under the impression it was safe to drive. Last week was the third time I've contacted. Each time they say they will investigate the matter and never call back. I've lost confidence in this dealership and Ford for being unwilling to admit they dropped the ball and fix the problem. Their letters say they will come to you, but that's not happening either. I would like to watch this being done, sorry I just don't trust them anymore. (I have the paperwork)