NHTSA Complaint #11422158 — 2021 CHEVROLET SUBURBAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11422158
Vehicle 2021 CHEVROLET SUBURBAN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

Purchased the new 2021 Chevrolet Suburban, 4 miles on odometer and left the dealer. Less than 20 minutes from dealer AC stopped working. Called dealer thinking it was small error. While on phone I looked under the vehicle which was now emitting foul burning odors. Noticed a very large amount of oil(1quart+) dripping from everywhere from engine to exhaust mid way down vehicle,oil cooler line was blown off. Towed newvehicle to dealer. Chevrolet wants me to keep this vehicle even though there was a TSB issued last year about this same issue. Chevrolet was supposed to fix before shipping vehicle and demanded dealers to do the same but did not follow its own advice. Now they want me the consumer to take a vehicle that now has 17 miles on it that has been repaired even though the issue was supposed to be remedied by manufacturer. GM/Chevrolet considers this a new vehicle even after major service for a known issue and wants me to marry this vehicle for 6 years of payments. I put down $22500 cash and this is the slap I get as consumer!

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