NHTSA Complaint #11421778 — 2020 TOYOTA RAV4

Ongoing problem with an intermittent steering issue. The problem is that this is an intermittent issue and hard to get to dealer during time of concern, and while they could troubleshoot the issue before the issue fixes itself. The concern ALWAYS happens upon starting vehicle. Never happens when you are already going and issue is not present. Steering wheel will pull right, or left, upon start up, and then at some point it fixes itself and problem is no longer an issue. Could happen at any time upon start up, cold or hot weather, fresh start, or going back out after having been on road already, just no rhyme or reason for it. The safety issue is that when turning, when it is pulling, is that it pulls you towards the curb/shoulder, or towards oncoming traffic. Additionally, it will also not return the wheel after a turn, so if it was pulling left, and you are turning left for example, you have to manually get that wheel back or it'll just keep going left. I've experimented with turning off lane keep assist, lane centering (cruise control), put it in different modes like trail, sport, etc. and even stopped on the shoulder, and tried to re-start the vehicle. Nothing can stop it consistently. And it fixes itself within a 10 minute period. I have checked the AWD monitor screen to see if a wheel is pulling harder than the others based on the display of power going to wheels, no luck. It has been doing this since day one. Not every trip. Not even every week. Sometimes it could happen 5x in a week, and sometimes it could be 2 weeks before it happens again and then again in another couple of weeks. Not the road either. Must be paying attention when starting out because it could happen on any trip, during a trip if stopping and re-starting vehicle while on a trip, etc. because it can/will pull you. I have a video, albeit hard to really see much but shows car pulling. Also note this is NOT a torque steer because it could happen on acceleration OR not.