NHTSA Complaint #11421728 — 2004 TOYOTA 4RUNNER

On April 17, 2019, I was informed by P.R. Auto Repair that my 2004 Toyota 4Runner showed signs of excessive rusting on the front end of the frame at the bumper support and radiator support. This observation was noted by the auto repair shop's owner. It is important to point out that my truck had only 117,834 miles on its odometer and should not already have had such a serious rusting problem. My truck was in for replacement of rear pads and rotors and was on a lift when the problem was noted. At the time the problem was being pointed out to me, a portion of the rusted metal in that area came right off. I was told that eventually the bumper could fall off and potentially lead to increased more dangerous problems. I have taken my 4Runner to A-1 Toyota where I purchased the vehicle for the regularly scheduled oil changes. "A-1 Toyota Quality Vehicle Inspections" were conducted each time with issues that required further attention noted in the report, but the rusting problem has never been included in the reports or pointed out to me. The truck now has just over 141,240 miles on its odometer and the corrosion problem has become significantly worse and my safety and the safety of others has become a growing concern to me. I have included a scanned copy of the April 19, 2019 invoice/receipt from the P.R. Auto Repair shop. The observation of the problem is noted under the Instructions section. I have also included two photos (one of the left side view and one of the right side view). The vehicle is available for inspection upon request. I understand that there is currently an ongoing investigation related to excessive rusting on Toyota 4Runners' frames. It is my hope that my 2004 Toyota 4Runner can be recalled for this problem as were other makes of Toyota vehicles that suffered the same problem before mishaps or tragedies occur as a result.