NHTSA Complaint #11421543 — 2020 HYUNDAI SONATA

The transmission since we got the vehicle has had random hard shifts. The software updates seemed to have alleviate some of the occurrences. How ever when it does happen now. The whole car shakes while at idle and shifts extremely hard. Almost like braking hard. The problem has not been reproduced at a dealership yet, taking it in ASAP for inspection. Noting relating to the power train has been replaced. Just a software update a while back. No warning lights came on the screen when it happened. My wife was going about 20 miles per hour when she tried to accelerate. It was hesitant than shifted hard, lurching forward than accelerated. When she came to a stop at the next light it was shaking the whole car.