NHTSA Complaint #11653038 — 2020 HYUNDAI SONATA

My 2020 Hyundai Sonata has a recurring and dangerous defect involving sudden deceleration while driving. Without warning, the car abruptly slows to ~10 mph—often on the highway—while numerous dashboard warning lights activate. This poses an extreme safety risk to me, my passengers, and other drivers, as it forces me to maneuver off the road to avoid being hit. The issue began in January 2021, still with less than 4,000 miles and just five months after I purchased the car new. It has occurred repeatedly and unpredictably since then. I have taken the vehicle to a Hyundai-authorized dealer for repair on five occasions (January 2021; December 2021; January 2022; November 2024; and February 2025), but the problem has never been properly diagnosed or fixed. In November 2024, the issue occurred immediately as I drove off the dealer's lot, having been assured the vehicle was repaired and safe to drive. The most recent visit lasted over a month, yet the dealer could not replicate the problem and returned the car to me in early April 2025, without a clear resolution. The vehicle is currently in my possession and available for inspection. Each incident is accompanied by multiple warning lights (e.g., check engine, ESC, etc.) but no consistent diagnostic codes have been found. I’ve also found multiple similar complaints from other Sonata owners on the NHTSA site, suggesting this may be a broader issue. This unresolved defect has made the vehicle unsafe to drive and caused significant emotional distress. I no longer trust the car or the assurances from Hyundai or the dealer that it is fixed.