NHTSA Complaint #11421426 — 2019 TOYOTA AVALON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11421426
Vehicle	2019 TOYOTA AVALON
Component	UNKNOWN OR OTHER
Date of Incident	June 17, 2021
Date Filed	June 18, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

There is a bad smell coming from the air ducting especially when the AC is set to recycle the cabin air. The smell is so nauseating that you have to roll the windows down while driving down the road or parked. The Toyota dealership charged me $155 +/- to clean the ducting on a less than 2-year-old car with approximately 35,000 mi on it. I'm not sure how long their cleaning service will keep the smell removed. I've owned multiple vehicles in my lifetime and never encountered this problem. This should not be happening on a new vehicle.

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