NHTSA Complaint #11421230 — 2013 FORD TAURUS

The contact owns a 2013 Ford Taurus. The contact stated while driving 30 mph, the steering wheel became difficult to turn causing the vehicle to run into a ditch. The contact stated there was no warning light illuminated. The contact sustained no injuries. The contact stated that since the failure occurred, the air conditioning failed to function properly and only blows out hot air. The vehicle was not diagnosed nor repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the Vin was not included. The manufacturer was informed of the failure. The failure mileage was approximately 97,000.