NHTSA Complaint #11420592 — 2014 FORD FUSION

The contact owns a 2014 Ford Fusion. The contact stated while entering and starting the vehicle she noticed that the center console display screen started flashing with lines and numbers running on the screen before going completely white. The contact stated that the failure stayed that way for a couple of days and went away but the failure recurred several times afterward. The next time the failure occurred, the contact was driving at undisclosed speed at night and the screen was flashing continually which made it difficult for the contact to see anything in front of her vehicle. The contact pulled over and restarted the vehicle and continued driving to the residence. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the display was defective and needed to be replaced. The vehicle was not repaired. The contact suffered from epilepsy seizures and was concerned that while driving, the failure could trigger a seizure. The manufacture was made aware of the failure. The failure mileage was 76,046.