NHTSA Complaint #11420232 — 2017 AUDI Q7

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11420232
Vehicle	2017 AUDI Q7
Component	AIR BAGS
Date of Incident	June 8, 2021
Date Filed	June 9, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Clockspring in the steering wheel premature failure. 2017 Audi Q7, 60k miles. The steering wheel has been making grinding noises when turning. Took the car into the dealership for the scheduled 60k service and reported the issue. They diagnosed and said that the Clockspring is going bad. It will fail, just a matter of time. Talking to other Audi owners, they are having the same issue at low mileage points. Some dealers cannot diagnose the problem, some can. It appears that when the clockspring goes, the steering wheel features fail, and that may include airbag failure.

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