NHTSA Complaint #11419927 — 2009 DODGE JOURNEY

1- My steering started making a noise when I would make a right turn. I took it to the dealer service and they informed me that the metal battery holder completely rusted away and the battery dropped down onto the inner wheel well and when I made a turn it would hit the tire and steering arm. When this started I had not driven the car after that because I felt unsafe. So I called Chrysler Customer Service and ask them to refund my money for the repair ($700+} since I Told them of possibly be injured or killed if the steering locked up while driving. They gave me a case number and said they would review it. They denied the request and blew me off with " it's out of warranty". I said I knew that and you were not concerned with my family's safety. So I need your help to recalling all Journeys which could happen to them. 2- The lugs nuts on dodges are covered in a casing and after a few years they separate from the nut. This is a big problem because the lug wrench not longer fits and I had to buy a MM deep socket to fit that nut when I would have fix a flat tire. You should review that too.