NHTSA Complaint #11419812 — 2021 SUBARU OUTBACK
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11419812 |
| Vehicle | 2021 SUBARU OUTBACK |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WI |
Consumer Description
I believe the computer system malfunctions. It is available for inspection upon request. The first problem noticed was the automatic door locking system. Since this is keyless entry, putting your hand in the driver's door handle unlocks the driver's door with accompanying 2 beeps (setting I have chosen). But intermittently my passenger door also unlocks when my passenger puts their hand in their door handle(adds either 1 or 2 beeps to my 2 beeps). Dealer could not duplicate. They assumed I had it set wrong. Dealer confirmed setting was set to driver's door only. I have it set to driver's door only for anti carjacking. I also had an incident when starting the car that only the driver's front speaker was on and it was a HORRIBLE loud tinny, staticy sound. I turned my radio on and off repeatedly. Cleared to normal after 1 mile of driving. Sometimes several of my Apps are greyed out when starting the car. After 5 minutes of travel they will usually become active. I had one episode of the digital and analog speedometers not matching. The analog was 5 over the digital. When stopped at a light my analog was at 5 mph. Most of the time my analog is 1 sometimes 2 miles more than digital. Also, normal operation is that music continues to play until the driver's door is opened. Twice I have had music turn off when ignition is turned off. It has been to the dealer once, but they didn't find anything. These problems started after a month of ownership. It currently has 2600 miles after 6 months of ownership. I drive 3 miles round trip to work, with occassional trips across the state to see family. It is unknown how many different ways the safety of the driver and occupants could be affected with a malfunctioning computer system. When will it do something unexpected that has serious consequences? The dealer is completely unconcerned which does anger me.
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