NHTSA Complaint #11419804 — 2017 TESLA MODEL X

There was a recall for Tesla Model S and X with MCU1 to have the eMMC card upgrade necessary to keep the unit running or for those that had to upgrade the eMMC or the MCU1 replaced with with an MCU2 before the recall would be reimbursed. I was contacted by Tesla about the reimbursement and I completed the necessary forms. I was later contacted by Tesla and informed I didn’t meet the criteria. I asked for reasons why and they told me to contact my service center. As I have been to the service center 25 times I understand that they will just look at the invoice. So I did this on my own and see that when I had to replace my MCU1 with an MCU2, they listed it as an upgrade. At the time, I didn’t think much of it being listed as an upgrade, but it was the only option communicated to me by Tesla at that time. I had no choice in order to make my Model X safe to drive. Upgrading the eMMC was not an option presented to me. I am requesting that Tesla reconsider my request for reimbursement as I feel I meet the requirements of the recall. Additionally, when I needed to install the MCU2 to make my car safe to drive, the FM/XM radio feature that I paid for when I purchased the car was removed. Six months later the option to add the radio back at my expense was another $500. I am seeking reimbursement from Tesla for the cost of the MCU and radio for a total cost of $3000 plus tax.