NHTSA Complaint #11419421 — 2009 HYUNDAI VERACRUZ

ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR issue reported to NHTSA

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Complaint Details

ODI Number 11419421
Vehicle 2009 HYUNDAI VERACRUZ
Component ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

I have received three recall letters form Hyundai VeraCruz regarding an interim recall in January 2021, March 2021 and May 2021. I had the vehicle in for mechanical repairs to the rear brake system in Late February 2021 and was informed there was several leaks noted at the time. Within the next few weeks, I noted that when accelerating onto the highway that the battery light, security light and seatbelt light would flash for about 10 seconds but then go off. . I waited to hear on a repair solution from Hyundai but only received another interim letter in March. In the end of April, I had spoken to the dealership where I purchased the vehicle ,Auto Warehouse of Brighton, and was told Hyundai would have to repair due to the recall. I have contacted three Hyundai service centers and have been told that they are unable to repair under the recall as there has not been a remedy for the recall. On Sunday, May 30, the vehicle was making an odd noise and I asked a mechanic friend to look at it. While inspecting, he stated the bearings in the alternator seized. The vehicle is now not functional, Hyundai Customer Care cannot provide a possible date for the recall to be remedied. This recall has been going on now since November 2020 and is unresolved. I am without a vehicle due to this and have not been provided any possible timeline when the issue may be resolved.

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