NHTSA Complaint #11624311 — 2009 HYUNDAI VERACRUZ

I was driving home from work after picking my [XXX] daughter up from school. The car started making a noise I hadn’t heard before while I was traveling on [XXX] in Huntsville, AL. I got off at the nearest exit to take it to the place that changes my oil. The car didn’t travel more than a few miles before the oil light flashed and car just shut off and wouldn’t start in the second to far right lane of [XXX] It was busy rush-hour traffic and I had to contact AAA for towing as well as non-emergency police to avoid being rear-ended. The police arrived within 15 minutes and the tow truck within 45 minutes. While I waited, I contacted the place that performs my oil changes and was advised that there’s a class action lawsuit against Hyundai for the known issue of engine failure with my vehicle and they advised I have it towed to dealership for repair under the lawsuit. The next day, a mechanic contacted my ex-husband (who contacted AAA for towing of the vehicle) to advise it would be 2 days before diagnosis could occur. I called Friday, November 8th and was told vehicle is past warranty (at 161,000 miles); no appointment was made so would take several weeks to diagnose and I needed to pay $155.99 for diagnosis. I explained details shared with me about lawsuit and was told my vehicle wasn’t included. I contacted Hyundai Corporate and was told the same but advised that they are aware of oil consumption issues which could cause engine failure and asked that they do the right thing and repair vehicle. Claim#[XXX] was provided and I was told to wait for Case Manager to call within 2 business days. It is unfair of these manufacturers to take advantage of unknowing consumers who aren’t mechanics and have vehicles serviced as they should. It’s also unfair to expect those consumers to not trust the information shared by the mechanics servicing the vehicle. I want the vehicle repaired or to receive a check for value of vehicle. It’s fair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B