NHTSA Complaint #11419174 — 2013 JEEP GRAND CHEROKEE

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start-up without warning after several attempts. The contact stated while driving at various speeds, the vehicle shut-off with an unknown warning light illuminated on the instrument panel. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. Since then, consumer's vehicle has stalled multiple times without warning. The approximate failure mileage was 102,000. Vin tool confirms parts not available. Consumer stated Jeep broke down again for the third time.