NHTSA Complaint #11418816 — 2017 NISSAN VERSA

The driver side door lock was frozen and would not open with the use of electrical button inside of car, the remote, or manually with key outside of the car. I was trapped inside of the car and could not get out of the car through the driver's side door and had to climb out of driver seat over to passenger door to get out of the car. If I was older and had health problems I would of not been able to get out of the car. Very dangerous and should not ever happen to any car door. When I took my car into my mechanics for repair, there was another Versa that was brought in for the exact same problem, unbelievable. I did write to Nissan and they had a consumer affairs person call me. I spoke to a women and she informed me that Nissan did not have any recalls for the door locks. I expressed my concern for the safety and she told me that I should of taken the car to the Nissan dealer. I told her that I was not able to get into the driver's door and had my daughter climb into the car to drive to our mechanic to have it repaired as there is not a Nissan dealer nearby.