NHTSA Complaint #11418809 — 2008 SUBARU LEGACY

The contact owns a 2008 Subaru Legacy. The contact stated while driving approximately 30-35 mph, the brake pedal went to the floorboard while depressed. The contact was concerned that the brake was failing with her husband and four-month-old baby in the vehicle. The contact veered to the shoulder and turned off the vehicle. The contact’s husband inspected the vehicle and saw that there was fluid dripping near the rear passenger’s side tire, below the fuel tank. The contact’s husband then drove the vehicle back to the residence. The manufacturer was made aware of the failure and informed the contact that the dealer had performed a recall repair on the brakes on January 22, 2021. The contact was informed that anti-corrosion wax was sprayed onto the brake line connectors as part of the remedy. The manufacturer referred the contact back to the same dealer where the vehicle was repaired under recall, to have the vehicle diagnosed. The vehicle was taken to the dealer and diagnosed that rodents had chewed the brake line and the brake line was not part of the recall repair. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not repairable. The manufacturer offered a $ 1,000 voucher for a newer vehicle. The failure mileage was 76,877.