NHTSA Complaint #11418518 — 2015 KIA SOUL

2015 Kia Soul's oil has been changed every 3K miles and has been well maintained. Check engine light came on on 4/7/21, and burning smell and vehicle was taken to service. Code showed Catalytic Converter but no open recalls for anything else. Service did not show that a Product Improvement Notice was open nor was my daughter notified in writing of that open Notice. Last night the vehicle lost all oil, threw a rod and the engine blew up with no explosion, fortunately. Kia says that will not cover the engine replacement yet it appears that the National Highway Traffic Safety Administration indicated that there is a recall for this issue with a number of vehicles actually catching fire. The vehicle is now at a dealership in Nashville, TN but they say the replacement is not covered. Request NHTSA involvement in helping resolve this with Kia. Please contact me [XXX] and/or [XXX] as soon as possible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).