NHTSA Complaint #11418477 — 2013 VOLKSWAGEN JETTA

On 05/21/2021 while merging onto the I-5 freeway in Olympia at high speed the EPC dash light came on and the car lost all acceleration and had to swerve off onto the shoulder to avoid any collision (felt like car had stalled). Luckily it was in early AM so traffic was not as bad as normal. Once on the shoulder the car would not move. Contacted Geico and had car towed into the closest Volkswagon service center once they opened. After the inspection (05/24/2021) was told that the mechatronic unit had failed and there were metal shards throughout the transmission that couldn't be removed, so the entire transmission would need to be replaced. There was no warning of the failure; there was a check engine light on previously for a different mechanical issue (vacuum pump) that began 03/10/2021. At that time the car was closely inspected at a VW dealership and I was told safe to drive until I could get it repaired (just hybrid system would no longer function). At that time they updated some software on the car for a separate recall (38C4). The car has been inspected by two separate Volkswagon service centers, Volkswagon of Olympia (where the car is currently for the transmission failure), and back on 03/10/2021 at the Burlington WA Volkswagon dealership. Researched the issue and this particular model and production year had been recalled under #34F6, however for whatever reason my VIN number was not included in the recall. I believe this car should have been included in that recall.