NHTSA Complaint #11418450 — 2010 MINI COOPER

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11418450
Vehicle 2010 MINI COOPER
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

I have made several attempts to reach out to dealer. The check engine light came on the same day I purchased car. I brought the car back, the dealer said they would replace it, but couldn't do the work that day. They provided me with a false inspection report. They never followed up with me after several months had gone by and several phone calls had been made with them refusing to return my call. The car turns off on its on while driving. The brakes are also not good on the car. I had to get an oil change, wiping blades after a month of having the car. The AC fan is also not functioning. I would like to escalate this issue, because I am unable to pass my state inspection as well as feeling unsafe to drive a car that can turn off anytime on the road while driving. I waited to take to inspection because I was waiting on the dealer to communicate when they will replace the part. after several months of refusing to respond to my phone calls and emails. I have decided to report their intentional negligence. I also purchased a warranty. through this company EPOVO auto group. I have not received a follow document certifying my warranty purchase through them. Uncertain of legitimacy of this warranty as well. I have filed a complaint with BBB and Federal Trade Commission. I have not received a response. The following failed inspection codes: P0014, P0015, MIL Command.

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