NHTSA Complaint #11418357 — 2011 TOYOTA TUNDRA VEHICLE SPEED CONTROL

Complaint Details

ODI Number	11418357
Vehicle	2011 TOYOTA TUNDRA
Component	VEHICLE SPEED CONTROL
Date of Incident	May 11, 2021
Date Filed	May 24, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ID

Consumer Description

-Secondary Air Injection System Failure. -Limp Mode truck unable to go above 60km/hr when on hi-way with 100km/hr speed posted.No power to go up hills. -Made appointment with Alpine Toyota, Cranbrook, BC for May 20, 2021. Explained problem to service adviser. Mentioned truck was in limp mode , I will pull battery terminal to reset code in order to get out of limp mode so I can drive 105km to dealership for repair. Alpine Toyota worked on truck for one hour wile I waited. After one hour Alpine Toyota informed me they could not repair truck without a code present. I replied I explained to service when making appointment that I had to reset code in order to drive truck to dealership. Toyota replied drive truck until it goes into limp mode, then have it towed to us at your cost in order for us to diagnose problem otherwise we cannot help you. -Alpine Toyota refused repair. -Limp mode, illumination of check engine, 4Lo, Traction light. -Occurred May 11, 2021, (211 256km on truck) - pulled battery terminal to reset code, replaced new fuel cap. -Occurred May 16, 2021, (211 516km) - pulled battery terminal to reset code. -Occurred May 19, 2021 - pulled battery terminal to reset code. May 20, 2021 - (211 556km) - brought truck into Alpine Toyota Cranbrook - dealer refused repair.

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