NHTSA Complaint #11417952 — 2011 GMC TERRAIN

On Wednesday, May 19th at approximately 8:30pm I was driving east on I-10 leaving Baton Rouge during a torrential rain storm with family members in my car. As we were driving with the wiper blades on, without warning the driver side wiper blade completely! stopped! It went off to the left and rested on the driver’s rearview mirror. It was such a horrifying shock, I had to lean over to the front passenger side to see out of the window with the help of my sister. I tried to slow down to see if we could get off the interstate or whether or not there was an overpass we could stop under and try to fix the wiper. When we stopped under the first available overpass, I tried to adjust the wiper and played with the on off switch to see if I could get the driver side wiper to work again. It never has worked since yesterday. I decided to stay at a safe distance behind an 18 wheeler using its red lights and trailer width to exit at the nearest offramp where we waited out the rain. When we started out again, we encountered rain again on the Bonnie Carr spillway which was extraordinarily dangerous. I’ve NEVER been so frightened driving in my life as the life. No mechanic, police or insurance have looked at the car. I found that GMC has/had a recall for the 2013 GMC Terrains(in Canada?) but no other year. In a forum I found many other GMC owners who have experienced the same thing but haven’t received any recall information to get the problem fixed. I cannot imagine a more dangerous situation than having your windshield wipers go out doing a major storm in Louisiana. As we are heading into hurricane season this is a crucial issue for me. It is my sincere hope that GMC will contact me and allow me to go somewhere to get these wiper blades fixed or replaced. If I get the wiper blades fixed myself, I would like GMC to confirm in writing that they will reimburse me for the cost. Also, I’m concerned that I could be putting more defect GMC wiper products on my car. Please help.