NHTSA Complaint #11417852 — 2016 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11417852
Vehicle 2016 KIA SORENTO
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

My 2016 Kia Sorento that I purchased used which had 80,000 miles on it at time of purchase on 11/6/2020. I didn’t drive it daily because I had a company car I used for work. Well on 4/28/2021 I am driving my vehicle home and I started smelling coolant so I am 1 1/2 miles from my house so drive it in and the temp gauge is now at Hot. I call towing company and have it towed to a KIA dealership 90 miles from me because no one in my town services KIA not has the equipment to put on the KIA to run report. The Kia dealership tells me that the bolts has backed out and and caused a head gasket to blow . They recommend a new engine which none are available because all being refurbished so all they can do is redo the bolts and rehex but they do not warrant their work because it’s not recommended approach . I am not original owner so the 10 yr:/100,000 mile power train does not apply and the 5/60,000 does not apply because it has 80,000mikes. I had purchased Carshield but they refuse to cover the cost because they say the head and gasket plus the reboring the holes and rebolting not part of the internal mechanism so they refuse to pay. So issues with the 3.3L V6 GDI are faulty and KIA is aware. I wAnt someone to make KIA put this on a emergency recall and need engine replaced with a new one and KIA needs to make it right immediately while it’s still in shop and been there over 3 weeks because I have been arguing with KiaCustomer Affairs, Carshield and all the other levels . We need to file a class action lawsuit . All Kia says we report the the issues but nothing gets done . I will never purchase another foreign vehicle or definitely not a KIA because any company that won’t stand behind the piece of crap power train needs to be put out of business . If they can cover 100,000 miles for original owner then they could make it a standard regardless if someone is 2nd or 3rd owner. 100,000 miles should be 100,000 miles regardless but KIA makes another excuse to avoid responsibility. Dealer said the new engines to fit vehicle whic

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