NHTSA Complaint #11417748 — 2021 JEEP WRANGLER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11417748
Vehicle 2021 JEEP WRANGLER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Within a few days of purchasing the vehicle, I noticed that the vehicle moved dramatically to the right and to the left, and the steering mechanism of the vehicle was extremely loose. At 150 miles, I brought it in...the adjusted the steering and aligned the tires. I went on a three hour trip on the highway on April 18th, 2021, Sunday. I nearly crashed into a huge tractor trailer truck because the vehicle swung rapidly to the right and the steering mechanism was so loose, it would not respond sufficiently in time. In addition, the vehicle swings wildly with even mild wind. I managed within inches to swing the car away. I have now brought the vehicle back two more times to the dealership, and they deny any issue. I have provided videos with my spouse driving. My son also drove and found the same issue. The issue occurs both at speeds above 50...and at a speed of 15 miles. This steering column of this vehicle is defective and a true danger on the highway. The manufacturer refuses to take any responsibility in spite of ample knowledge and notice by consumers. Complaints about this issue are all over the internet. We have videos of the defect, which have been provided. I have tried to return the vehicle but they refuse. It has been in the shop 5 of 7 weeks of ownership. The dealership states the vehicle is to manufacturer specifications...this is a serious defect.

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