NHTSA Complaint #11417512 — 2019 TOYOTA PRIUS PRIME

I've have to take my 2019 Prius Prime (with 20,000 miles total) in twice for brake issues in 6 weeks. Each time the dealer had to deal with a rotor heat issue. The first service was on 3/29/2021, the initial reason for appt was hearing squealing from the front. Upon inspection dealer found major heat marks and deep scratches/grooves as well as the rear rotors had deep scratches as well . All 4 rotors were resurfaced and the brake pads were “scuffed” during the service. At that time all brakes were inspected with the front brakes having 9mm and rears having 8mm of pads. I started hearing grinding a grinding sound about 2 week later. I took my car in for service on 5/11/2021 where the dealer found a “rusty” color on the rotors as well as a cracked and chipped front brake pad. They started a TAS case after which they resurfaced the rotors again and replaced the front brake pads. I am concerned about this issue with my car only having 20,000 miles on it and the rotors being resurfaced twice in less than 2,000 miles between services. The rotors and pads are supposed to be designed to have a longer life than standard gas non-hybrid vehicles. Rotors are only able to be resurfaced a limited number of times, which can cause future repair costs to soar. I am in need of Toyota’s assistance in making any fixes so this does not continue to occur. As well as looking into if there is a larger brake issue within my vehicle.