NHTSA Complaint #11282714 — 2019 TOYOTA PRIUS PRIME

2 TOYOTA COMPLAINTS: 1) MY 2019 PRIUS PRIME 11,597 MILES: ON HWY 85 SOUTH 11/27 10:30PM GOT FLAT TIRE & DROVE TO SIDE LANE ON HWY. CALLED TOYOTA TOW SERVICE @ 10:37PM WHICH IS IN GEORGIA NOT CALIF. TOW NOT SHOW UNTIL 1:16AM 11/27 AND TOWED CAR TO DEALER. IT TOOK 20 MIN. FOR CALL CENTER IN GEORGIA TO INITIATE TOW 2) THE PRIUS PRIME DOES NOT COME WITH A SPARE TIRE BUT HAS A TIRE PUNCTURE REPAIR KIT. MY TIRE BEYOND PUNCTURE REPAIR. A CAR WITH NO SPARE TIRE OF ANY KIND IS EXTREMELY DANGEROUS SITUATION FOR ANYONE. 2019 PRIUS PRIMES DON'T COME WITH SPARE TIRE. THIS HAZARD FEATURE NEEDS TO CHANGE. I HAVE EXPENDED WARRANTY AND SERVICE CONTRACT AND TIRE WAS NOT COVERED SO BESIDES THE UNSAFE CONDITION MY HUSBAND ENDURED WE ALSO GOT A BILL FOR $168.19 TO REPLACE AND INSTALL THE DAMAGED TIRE. I WILL WRITE TO TOYOTA ROADSIDE ASSIST. REGARDING GEORGIA CENTER DISPATCHING TOWS IN CALIF.? & TOYOTA TO COMPLAIN ABOUT NO SPARE TIRE AND A DESIGN INSTEAD OF LIFT BACK MAYBE SIDE OPENING LIKE JEEP SO SPARE TIRE CAN GO ON BACK LIKE JEEP SPARE. I HAVE READ ON YELP ABOUT OTHER TOYOTA OWNERS COMPLAINING ABOUT NO SPARE TIRE.