NHTSA Complaint #11416722 — 2021 TOYOTA HIGHLANDER

THERE IS DEFECT IN THE TOYOTA HIGHLANDER PLATINUMS' DRIVER SIDE MIRROR. THE MIRROR GLASS WILL VIBRATE LEFT AND RIGHT WHEN DRIVING. IT DISTORTS THE IMAGE IN THE MIRROR. WHEN ON HIGHWAY, IT IS VERY NOTICEABLE. THIS KIND OF VIBRATION SHOULD ONLY OCCUR IF YOU DRIVE OVER THOSE POTHOLES OR RIPPLE ON THE YELLOW DOUBLE SOLID LINES OR SHOULDER OF ROAD. I HAVE TEST DRIVEN MULTIPLE ONES OF THE SAME TRIM ON THE DEALERSHIP'S LOT TO TRY TO GET DEALERSHIP TO LOOK INTO REPLACING/FIXING MY MIRROR, BUT THEY ARE SAYING ITS A CHARACTERISTIC OF THE VEHICLE SINCE THE OTHERS ARE DOING IT. ALSO TEST DROVE A LIMITED TRIM AND THE VIBRATION WAS WORST THAN THE PLATINUM. I HAVE NOT HAD THIS ISSUE WITH OTHER 4 WHEEL CARS. TOYOTA WILL NOT ADDRESS THIS ISSUE JUST BASED ON MY COMPLAINT SO I AM PUTTING THIS COMPLAINT SO HOPEFULLY TOYOTA WILL ADDRESS THE ISSUE.