NHTSA Complaint #11416452 — 2020 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE GETTING INTO THE VEHICLE, SHE NOTICED THAT THE FRONT WINDSHIELD WAS CRACKED ON THE DRIVER'S SIDE BOTTOM LEFT TO THE MIDDLE OF THE WINDSHIELD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT IT WAS THE SECOND TIME THE WINDSHIELD HAD CRACKED. THE FIRST WINDSHIELD CRACK OCCURRED 3 MONTHS PRIOR AND WAS REPLACED WITH A NEW WINDSHIELD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WINDSHIELD WOULD BE REPLACED WITH THE SAME GLASS WINDSHIELD. THE CONTACT WAS CONCERNED ABOUT ANOTHER FAILURE WITH THE REPLACEMENT WINDSHIELD. THE FAILURE MILEAGE WAS 26,500.