NHTSA Complaint #11416130 — 2016 LEXUS RX HYBRID SERVICE BRAKES

Complaint Details

ODI Number	11416130
Vehicle	2016 LEXUS RX HYBRID
Component	SERVICE BRAKES
Date of Incident	May 4, 2021
Date Filed	May 11, 2021
Mileage	47,256 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ACTUATOR (BREAKS) FAILURE ON CITY STREET NOISE COMING FROM UNDER FRONT OF CAR WHEN BREAKING SLOW TO STOP WHEN BREAKING, CONFIRMED BY MAVIS MECHANIC TO BE ISSUE AND WAS SENT BACK TO DEALER FOR REPLACEMENT. DEALERSHIP TRIED TO DENY THIS IS ISSUE WITH THESE CARS WAS TOLD IT WAS SAFE TO DRIVE ONLY TO FIND ON INTERNET IT IS NOT SAFE TO DRIVE THE CAR. THEY WANT 3K TO FIX A KNOWN ISSUE WITH THE 2016 MODELS. CAR HAS 47K MILES AND IS PURCHASED DEC2015 ALL OTHER MAKES FOR THIS YEAR (2016) APPEAR TO BE RECALLED EXCEPT THE HYBRID. PLEASE CONSIDER EXTENDING THE RECALL FOR THE HYBRID.

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