NHTSA Complaint #10874369 — 2016 LEXUS RX HYBRID SERVICE BRAKES

Complaint Details

ODI Number	10874369
Vehicle	2016 LEXUS RX HYBRID
Component	SERVICE BRAKES
Date of Incident	June 10, 2016
Date Filed	June 15, 2016
Mileage	883 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHILE DRIVING WITH THE VEHICLE ON CRUISE CONTROL, THE VEHICLE WENT FROM 75 MPH TO 0 ON THE INTERSTATE. I WAS ABLE TO COAST INTO A NEARBY REST AREA. AT THIS POINT THE CAR WOULD START, BUT NONE OF THE SYSTEMS WOULD OPERATE. THE DASH DISPLAYED SEVERAL SYSTEM FAILURES TO INCLUDE THE HYBRID SYSTEM, CHECK ENGINE, PRE-COLLISION SYSTEM, BRAKING SYSTEM AND ALL-WHEEL DRIVE SYSTEM. THIS IS A BRAND NEW VEHICLE PURCHASED FROM A LEXUS DEALERSHIP. THE MILAGE AT THE TIME OF BREAKDOWN WAS ONLY 883 MILES. THE DEALERSHIP LABELED THIS EVENT AS A CATASTROPHIC FAILURE, BUT I HAVE RECEIVED NO VALID EXPLANATION AS TO WHAT HAPPENED TO THE VEHICLE.

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