NHTSA Complaint #11415912 — 2017 DODGE DURANGO

BOTH SECOND ROW SEAT BELTS FAILED. THE DEALER COMMENT IS THAT BOTH RETRACTORS BROKEN. THE SEAT BELTS FAILED WITHIN 3 YEARS, BUT OUTSIDE THE MILEAGE RESTRICTION FOR WARRANTY REPAIR. THE VEHICLE IS PREDOMINANTLY FOR BUSINESS TRAVEL, WITH LIMITED SECOND ROW PASSENGERS, AND AVERAGING 25K MILES PER YEAR. A DODGE CASE WAS OPENED ON MY BEHALF, BUT I WAS INFORMED THAT THE VEHICLE IS OUT OF WARRANTY AND NO ACTION WILL BE TAKEN. THE PARTS ARE ROUGHLY $250, BUT LABOR TO INSTALL THEM IS SUBSTANTIALLY MORE, AS THE INTERIOR HAS TO BE DISASSEMBLED. IT IS UNREASONABLE FOR SEAT BELTS TO FAIL WITH 75,000 MILES ON THE VEHICLE, AND UNDER 200 USES.