NHTSA Complaint #11415841 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11415841
Vehicle 2017 HONDA CR-V
Component ENGINE
Date of Incident
Date Filed
Mileage 82,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

ON THE WAY DOWN FROM GRAPEVINE ALONG I-5, WARNING LIGHTS SHOWED ON MY DASHBOARD, E.G. TIRE PRESSURE MONITOR PROBLEM, EMISSION SYSTEM PROBLEM, BRAKE SYSTEM PROBLEM, ETC..., I PANIC AND EXITED THE FREEWAY. I OPENED THE HOOD TO COOL THE ENGINE. AFTER ABOUT AN HOUR, I RESTARTED THE ENGINE AND THE WARNING LIGHTS DISAPPEARED SO I CONTINUED MY TRAVEL. HOWEVER, AFTER ABOUT 40 MILES, THE WARNING LIGHTS CAME UP AGAIN. SO, I EXITED THE FREEWAY AGAIN. WE CALLED SERVICE DEALER IN BAKERSFIELD AND BASED ON OUR REPORT HE SAID THE COMPUTER MAY NOT BE TALKING WITH OTHER PARTS. HE ASKED US TO BRING IT IN. BUT THIS DEALER IS SOME 30 MILES AWAY AND IT'S TOO FAR FROM HOME. I RESTARTED THE ENGINE AGAIN AND THE WARNING LIGHTS WENT AWAY AFTER THE ENGINE HAS COOLED DOWN. SO I WENT BACK TO THE FREEWAY DRIVING SLOWLY AND CAREFULLY UNTIL THERE WAS A SLOWER TRUCK IN FRONT OF ME. I TRIED TO OVERTAKE THE TRUCK THEN I FELT LIKE SOMETHING SNAPPED, THE SAME WARNING LIGHTS CAME OUT AND I CAN FEEL THE ENGINE WAS LOSING POWER SO I PARKED ON THE SIDE AND DECIDED TO HAVE THE CAR TOWED SINCE IT CAN STALL IN THE MIDDLE OF THE ROAD PUTTING OUR LIVES IN DANGER. WHEN THE CAR WAS TOWED TO THE HONDA DEALER CLOSE TO HOME, IT WAS DIAGNOSED AS INITIALLY FUEL PUMP PROBLEM WITH AN ESTIMATED COST OF ABOUT $2,000. BUT THE PARTS WILL TAKE ABOUT A WEEK TO SHIP DUE TO HAZARD ISSUES. THEY OFFER TO BUY BACK OUR CAR BUT AT ONLY HALF THE PRICE THAT WE BOUGHT IT. IT'S ALMOST FOUR YEARS OLD.

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