NHTSA Complaint #11415755 — 2018 CHRYSLER PACIFICA POWER TRAIN

Complaint Details

ODI Number	11415755
Vehicle	2018 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	August 1, 2019
Date Filed	May 9, 2021
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE BOUGHT THE CHRYSLER VAN NEW IN 2018. ONE YEAR (~10,000 MILES) LATER, THE VAN DEVELOPED ROUGH UPSHIFTING. IT DOES NOT HAPPEN EVERY TIME BUT IT OCCASIONALLY BANGS INTO GEAR VERY VIOLENTLY UNDER SLOW ACCELERATION AT 30 - 35 MPH. WE TOOK THE VAN TO CHRYSLER MECHANICS BUT THEY COULD NOT REPRODUCE THE ROUGH SHIFT SO THEY WOULD NOT DO ANYTHING ABOUT IT. EVERY TIME IT HAPPENS, IT SCARES ME TO DEATH. IT FEELS LIKE A SLEDGEHAMMER HIT THE VAN!

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