NHTSA Complaint #11415463 — 2018 NISSAN LEAF

I HAD INITIATED A CLAIM SOMETIME LAST YEAR ABOUT THE B PILLAR PLASTIC DOOR TRIM POSSIBLY BEING DAMAGED FROM THE SUN'S REFLECTION. NISSAN USA REFERRED ME TO THE LOCAL DEALERSHIP SINCE THEY CANNOT HELP ME. THEY SAID THAT IT'S NOT A DEFECT AND WE WOULD HAVE TO PAY FOR ANY DAMAGES THAT NEEDED TO BE REPAIRED (ABOUT $1000). I DON'T AGREE WITH THIS AS IT'S NOT AN UNCOMMON ISSUE FOR DOOR TRIMS TO MELT JUST LIKE IF THE HEAT FROM A HEAT GUN WAS APPLIED TO IT. THERE ARE QUITE A FEW PHOTOS ONLINE AND NOT JUST NISSAN. I HAVE NO CONTROL OVER WHERE THE SUN REFLECTS OR THE BUILDINGS THAT REFLECT THE SUN'S RAYS. I DON'T BELIEVE THAT I SHOULD BE HELD LIABLE FOR THIS, THE VEHICLE WAS USED AS INTENDED, AND THERE ARE NO INSTRUCTIONS ON THE MANUAL REGARDING THIS. THE CAR IS MELTING FROM THE SUN.