NHTSA Complaint #11415244 — 2012 KIA SOUL

TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL KNOCKING SOUND WAS COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT A RATTLING SOUND WAS COMING FROM THE VEHICLE WHILE DEPRESSING THE ACCELERATOR PEDAL, WITHOUT WARNING. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.