NHTSA Complaint #11415187 — 2015 JEEP WRANGLER

APOLOGIES IF THIS COMPLAINT IS A REPEAT, BUT I KEEP GETTING A SUBMISSION ERROR NOTICE WHENEVER I TRY TO SUBMIT THIS FORM. THE JEEP 4.0 LITER SIX CYLINDER ENGINE HAS A KNOWN DEFECT WITH RESPECT TO THE ROCKER ARM BEARINGS THAT CAUSES A LOUD TICKING NOISE IN THE ENGINE AND FAILURE OF THE EXHAUST AND INTAKE CAMSHAFTS. THIS HAPPENED TO OUR 2015 JEEP IN JANUARY 2020 WHEN IT HAD ONLY 31,000 MILES BUT WAS ONE MONTH OUT OF WARRANTY. CHRYSLER DID FIX IT AT THAT TIME AS A COURTESY SUBJECT TO A $100 FEE, AND A COPY OF THE INVOICE FOR THAT REPAIR IS PROVIDED. UNFORTUNATELY, A LITTLE OVER ONE YEAR LATER, AND WITH LESS THAN 10,000 MILES HAVING BEEN DRIVEN SINCE THE INITIAL REPAIR, THE SAME PROBLEM HAS REAPPEARED. THE DEALER IS NOW CLAIMING THE PROBLEM IS WITH THE REMAINING ROCKERS THAT WERE NOT REPLACED, AS IT IS CHRYSLER'S POLICY TO ONLY REPLACE THE ROCKER ARMS AND CAMSHAFTS THAT ARE DAMAGED AT THAT TIME. THE SERVICE MANAGER AT THE DEALER SAYS THAT THEY "SEE THIS ALL THE TIME" AND THAT THEY TRY TO GET ALL THE ROCKER ARMS REPLACED WHEN DOING ANY REPAIRS, BUT CHRYSLER DOES NOT ALLOW THEM TO DO SO. OF COURSE, CHRYSLER IS NOW REFUSING TO COVER THE REPAIRS, EVEN THOUGH THIS IS A KNOWN PROBLEM AND SHOULD HAVE BEEN FIXED THE FIRST TIME. THIS IS TOTALLY UNACCEPTABLE, AND CHRYSLER SHOULD BE FORCED TO DO A FULL RECALL OF ALL AFFECTED ENGINES AND PAY FOR ALL REQUIRED REPAIRS. THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS PROBLEM ONLINE, YET CHRYSLER STILL REFUSES TO CORRECT THIS PROBLEM.