NHTSA Complaint #11415168 — 2017 MERCEDES-BENZ GLA 250

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DES MOINES (9993 HICKMAN RD, URBANDALE, IA 50322) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO ABOUT THE OVER THE AIR UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND FIRST INFORMED THE CONTACT THAT THE OVER THE AIR UPDATE WOULD BE DONE OVER THE WEEKEND IF THE VEHICLE WAS TURNED ON FOR 10-20 MINUTES. SOMETIME LATER, THE CONTACT WAS INFORMED THAT THERE WAS NO GUARANTEE AS TO WHEN THE OVER THE AIR UPDATE WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.