NHTSA Complaint #11643708 — 2017 MERCEDES-BENZ GLA 250

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11643708
Vehicle 2017 MERCEDES-BENZ GLA 250
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

Stearing wheel began to make a clicking sound and would hardly turn. The Front Left Malfunction Service required light came on and when I took it to the dealership they informed me that the clock spring and airbag are broken and need to be replaced. He stated the vehicale is drivable but the airbag does not work. In 2017/2018 there was a recall for this exact issue and it shows my car was impacted and the recall repair was completed but that was prior to me purchasing the vehicle. Because the recall has been closed they will not honor repairing it and the vehicle now does not have a airbag that works properly.

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