NHTSA Complaint #11415032 — 2012 KIA SOUL ENGINE

Complaint Details

ODI Number	11415032
Vehicle	2012 KIA SOUL
Component	ENGINE
Date of Incident	April 1, 2021
Date Filed	May 3, 2021
Mileage	140,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE ENGINE IS MAKING A TICKING NOISE AND THE STEERING WHEEL IS CLICKING WHEN I TURNED THE STEERING WHEEL ALSO HAD 3 OPEN RECALLS. TOOK IT TO ALL STAR KIA IN SAN BERNARDINO FOR 3 RECALLS AND THEY REFUSED TO WORK ON THE VEHICLE BECAUSE THEY SAID THEY WERE NOT COMFORTABLE WORKING ON THE CAR, THEY ALSO STATED THAT THE TICKING SOUND WAS NOT RELATED TO THE RECALL EVEN THOUGH I TOLD THEM I SAW ON THE NHTSA WEBSITE THAT DUE TO CATALYTIC COVERTER OVERHEATING IT COULD CAUSE ROD KNOCK. I EVEN TOLD THEM THE RECALL WAS SC176.

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