NHTSA Complaint #11414939 — 2010 CADILLAC SRX STEERING

Complaint Details

ODI Number	11414939
Vehicle	2010 CADILLAC SRX
Component	STEERING
Date of Incident	May 2, 2021
Date Filed	May 3, 2021
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ON THE INTERSTATE (I-74 IN INDIANA) TRAVELING AT 70MPH THE REAR TOE LINK BROKE. MY CAR SWAYED TERRIBLY BACK AND FORTH AND ALMOST SPUN OUT COMPLETELY. I WAS ABLE TO GET IT TO A REPAIR SHOP (NOT CADILLAC) RIGHT OFF THE HIGHWAY. THEY SAID THE REAR TOE LINK WAS BROKEN AND THAT CAUSED THE PROBLEM. WHEN I CALLED MY LOCAL DEALER CADILLAC SAID BACK IN 2015 (BEFORE I OWNED THE VEHICLE) THERE WAS A RECALL AND THE TOE LINKS WERE "ADJUSTED". CLEARLY THE PROBLEM WAS NOT FIXED. IF THERE WERE ANY OTHER CARS EVEN REMOTELY CLOSE TO ME THIS COULD HAVE HAD DEVASTATING CONSEQUENCES. THE CAR IS NOW IN THE SHOP (AT SOME RANDOM SHOP IN INDIANA) GETTING FIXED BUT CADILLAC HAS SAID THEY WILL NOT COVER THE REPAIR COST. I DO NOT HAVE ANY DOCUMENTATION YET BUT WILL PROVIDE IT ONCE THE CAR IS FIXED.

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Recent Complaints for the 2010 CADILLAC SRX

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#11691294 — SERVICE BRAKES — October 3, 2025 — * Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left re...

#11691299 — SERVICE BRAKES — October 3, 2025 — Addendum to Complaint Number 11691294.

#11691294 — SUSPENSION — October 3, 2025 — * Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left re...

#11664703 — ENGINE — June 3, 2025 — The contact owns a 2010 Cadillac SRX. The contact stated while driving approximately 40 MPH, there was smoke coming f...