NHTSA Complaint #11414784 — 2013 FORD F-150

THE REAR WINDOW DEFROSTER STOPPED WORKING (WINTER). IN RESEARCHING THE PROBABLE CAUSE OF THE REAR DEFROSTER ISSUE WE FOUND OVER THE PAST SEVERAL YEARS THERE HAVE BEEN COUNTLESS STORIES & POSTS FROM AROUND THE COUNTRY DETAILING SPECIFICALLY THE ISSUE WE WERE EXPERIENCING WITH THE DEFROSTER AND REALIZING THIS WAS A KNOW ISSUE WITH THIS VEHICLE. THERE WERE COUNTLESS STORIES, MANY HARROWING ACCOUNTS OF BROKEN REAR WINDOWS DUE TO THE NATURE OF THE ENGINEERING TO REPAIR AS WELL AS WAY TOO MANY STORIES WITH CUSTOMERS HAVING TO DEAL WITH LOCAL AND NATIONAL FORD REPRESENTATIVES TO TRY TO ADDRESS THE OBVIOUS ENGINEERING ISSUE. WHILE I MAY AGREE THIS MAY BE A PERSONAL OBSERVATION, THERE ARE WAY TOO MANY OCCURRENCES OF THIS PROBLEM OCCURRING ACROSS MULTIPLE MODEL YEARS FOR FORD LEADERSHIP TO NOT BE CONCERNED WITH THIS ISSUE AND DOING SOMETHING TO FACILITATE THE CORRECTIVE ACTIONS TO ADDRESS THE DEFECT.