NHTSA Complaint #11414737 — 2021 FORD EXPLORER

I PURCHASED A FORD EXPLORER ST 2021 IN NEW YORK FROM CITY WORLD FORD ON BOSTON RD IN THE BRONX ON APRIL 22, 2021 AT APPROXIMATELY 9:37PM. I TOOK MY CAR HOME THE SAME SAME DAY. THE FOLLOWING DAY (SECOND DAY) I STARTED EXPERIENCING A PRE-COLLISION ASSIST NOT AVAILABLE AND POWERTRAIN MALFUNCTION/REDUCED POWER LIGHT ON MY DASHBOARD AT 12:49 PM. THE CAR BEGAN TO JERK AND FELT LIKE IT WAS ON AWD MODE. THE GAS PEDAL WAS HEAVY AND DIFFICULT TO DRIVE WHILE I WAS ON THE HIGHWAY WITH MY CHILDREN. I STARTED TO SMELL FIRE COMING FROM THE INSIDE OF MY CAR. ONCE I STARTED EXPERIENCING THOSE PROBLEMS FROM MY CAR I IMMEDIATELY PARKED THE CAR. I IMMEDIATELY CALLED THE DEALERSHIP DIDN'T GET AN ANSWER SO I DROVE TO THEM PERSONALLY AFTER I LET IT COOL DOWN FOR A COUPLE OF HOURS. I EXPLAINED THE PROBLEM I EXPERIENCED WITH THE CAR TO THEM. THE DEALERSHIP STATED TO ME TO TAKE IT TO THE REPAIR SHOP THE MONDAY AND I DID. THE NEXT DAY (TUESDAY) I PICKED UP THE CAR FROM REPAIR SERVICE CENTER. THE NEXT DAY I STARTED EXPERIENCING THE SAME PROBLEMS WITH THE FORD. I WENT BACK TO THE DEALERSHIP ON WEDNESDAY (NEXT DAY) AND STATED I WANTED A NEW CAR OR EXCHANGE FOR A DIFFERENT CAR. MANAGER STATED I HAD TO TAKE THE CAR FOR SECOND TIME FOR REPAIR. I THEN TOOK THE CAR FOR THE SECOND TIME FOR REPAIR ON WEDNESDAY. THE CAR IS CURRENTLY STILL IN THE REPAIR SERVICE CENTER AND STILL DISPLAYING MALFUNCTIONS AFTER BEING REPAIRED IN THE REPAIR SERVICE CENTER. I HAVE NOT YET RECEIVED MY CAR BACK AND REPAIR CENTER STATED THEY ARE NOT SURE WHEN WILL THE PROBLEM WILL BE FIXED AND WORKING PROPERLY.