NHTSA Complaint #11414687 — 2018 RAM 1500 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11414687
Vehicle	2018 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	April 30, 2021
Date Filed	May 1, 2021
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

THE SCREEN/DIGITIZER ON MY UCONNECT INFOTAINMENT CENTER 8.4" 4C WITH NAVIGATION IS DELAMINATING. THIS IS CAUSING SEVERAL ISSUES, INCLUDING: OCCASIONAL LOSS OF REAR BACKUP CAMERA, LOSS OF HVAC CONTROL FOR DE-ICING AND DEFOGGING OF THE FRONT WINDSCREEN, GHOST TAPS THAT CAUSE UNEXPECTED AND UNSAFE DISTRACTION, UNDESIRED ACTIVATION OF CONNECTED PHONES, AND INABILITY TO ACCESS IMPORTANT DIAGNOSTIC INFORMATION. THESE MALFUNCTIONS ARE RANDOM AND UNEXPECTED. IT CAN HAPPEN WHILE STATIONARY OR MOVING. SPEED OR LOCATION OF VEHICLE DO NOT SEEM TO TRIGGER OR IMPACT THESE MALFUNCTIONS. UCONNECT REFUSED MY REQUEST TO REPAIR OR REPLACE THE OBVIOUS MANUFACTURER DEFECTIVE UNIT.

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