NHTSA Complaint #11414647 — 2021 TOYOTA RAV4

TL* THE CONTACT OWNS A 2021 TOYOTA RAV 4. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE INDEPENDENTLY VEERED OFF TO THE RIGHT AND THE CONTACT LOST CONTROL OF THE STEERING OF THE VEHICLE. AS A RESULT, THE VEHICLE VEERED OFF TO THE RIGHT FLIPPING OVER A CINDERBLOCK CAUSING THE VEHICLE TO FALL DOWN A MOUNTAIN TOP. THE AIR BAGS DID DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN RIGHT ANKLE AND A FRACTURED DISK IN HER BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A JUNKYARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE BLACK BOX READ THAT THE ACCIDENT WAS SELF INFLICTING. THE FAILURE MILEAGE WAS 620.